Refund Policy
Thank you for shopping at OraCart.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
All products listed under a particular category may not have the same return policy. For all products, the policy on the product page shall prevail over the general return policy. product specific return policy must be read by consumer before placing order.
The following terms are applicable for any products that You purchased with Us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to OraCart, Near sharma dental clinic, gandhi park, aligarh road, hathras, 204101, Uttar pradesh, India.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to OraCart, accessible from https://oracart.in/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to return, replacement & cancel Your Order within 7 days without giving any reason for doing so.
The deadline for returning, replacing & cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of return, replacement & cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@oracart.in
By visiting this page on our website: https://oracart.in/contact-us/
By phone number: +91 9068675757, +91 7017933791
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original packaging
Before reimbursment Your product will be checked for the following conditions after received to us:
Category
Conditions
Complete Product
All in-the-box accessories & freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
Undamaged Product
The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging
Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.
Note- If the rectification comes frequently then rectification cost will be applicable as per T&C.
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
here is a list of products that are not eligible for returns as per the company Returns Policy.
Equipments
Dental Chairs, Dental Compressors, UV chambers, Autoclaves, AC and DC X-ray Units, RVG sensor machine, Model or Cast Trimmers, OPG and CBCT machines, Apex locators, Endomotors, Ultrasonic Cleaners and Scalers, Airotors, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator.
Products directly used on Patients.
Tooth creme or mousse, MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face mask or other myofunctional appliances.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
OraCart, Near sharma dental clinic, gandhi park, aligarh road, hathras, 204101, Uttar pradesh, India.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
where the manufacturer is unable to process a replacement for any reason whatsoever, a refunds will be given in the same manner the payment was received. If the order was prepaid, refund will be done in the bank account and if the order was cash on delivery, refund will be in the oracart account
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@oracart.in
By visiting this page on our website: https://oracart.in/contact-us/
By phone number: +91 9068675757, +91 7017933791